Privacy Policy

Last Updated: July 28, 2026

This Privacy Policy explains how Potro (“Potro”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information when you use our website, mobile application, and related services, including but not limited to our Green Shop (plant marketplace), Installation & Consultancy Services, Plant Library, and plant identification features (collectively, the “Services”).

This Policy applies to:

Visitors to our website and mobile application
Registered users/customers who purchase plants, accessories, or book services through Potro
Users who use our plant/garden identification and care features
Subscribers to our newsletter, blog, or library content

By using our Services, you agree to the collection and use of information in accordance with this Policy. We may provide additional notices at the time of data collection depending on the specific feature or Service.

Our Commitment to You

We take your security and privacy seriously, and our approach is simple and straightforward: we will not trade, sell, rent, or exchange your personal information with anyone, under any circumstance. We have also taken the utmost care to make sure any payment information you provide is kept safe.

1. Personal Information We Collect

The type of personal information we collect depends on how you interact with our Services.

1.1 Account & Registration Information

When you create an account or place an order, we may collect:

Name, email address, and phone number
Delivery address
Account credentials and preferences
Order and purchase history

1.2 Payment Information

When you make a purchase or pay for a service, we may collect:

Payment method details (processed securely via our payment partners; we do not store full card numbers)
Billing information and transaction records

Cash on Delivery (COD): Many orders on Potro are currently fulfilled via Cash on Delivery, meaning no online card payment is involved at checkout.

Online Card Payments: For orders where online payment is used, every transaction is secured with SSL (“Secure Sockets Layer”) digital encryption, the industry standard for online transactions. When you click “Check Out,” you enter a secure area of our website, usually indicated by a closed padlock or unbroken key in your browser’s status bar. Every communication between your browser and our server is encrypted, so sensitive information — your name, address, and card number — does not travel over the internet in an easy-to-read format. Your card information is sent directly and securely to our payment partner/bank for processing. No one, including Potro employees, has access to your full card number.

1.3 Service Booking Information

When you book Installation & Consultancy Services, we may collect:

Contact details and service address
Property/premise details relevant to the requested service (e.g., space type, indoor/outdoor area)
Communication and appointment history

1.4 Garden & Plant Photos (App Feature)

If you use our app’s garden or plant identification feature, we may collect:

Photos of your plants, garden, or premises that you choose to upload
Species and health/condition results generated from those photos
Any notes or tags you add to your virtual garden

We use these photos solely to identify plant species, assess plant health, and provide care recommendations. Photos are not shared publicly or sold to third parties. See Section 3 for more on how this information may be shared.

1.5 Automatically Collected Information (Browsing the Site)

When you visit our website or use our app, we collect information about your session based on your IP address, such as:

Device information (device type, browser, operating system)
IP address and approximate location
Session length, pages/screens visited, and files downloaded
Cookies and similar tracking technologies (see Section 5)

We track this information solely to help us understand and improve the content and performance of our website and app — that’s it.

1.6 Website Visitors & Inquiries

When you contact us, request support, or subscribe to our blog/library, we may collect:

Name, email address, and phone number
The content of your message or inquiry

1.7 Subscribing to Our Newsletter

If you subscribe to our newsletter or register on our website, you supply us with your email address (your unique username), name, and a password. Optionally, you may also provide demographic information such as your postal code or areas of interest.

We respect every visitor’s right to personal privacy. We do not, under any circumstance, rent, sell, or exchange your email address with anyone.
Your name and email collected through newsletter subscription are used solely to send you Potro emails and updates.
All Potro mailing lists are 100% opt-in — you only receive them if you actively subscribe.
You may opt out of future mailings at any time using the unsubscribe link, or by contacting us directly.

2. How We Use Personal Information

We use personal information for the following purposes:

2.1 To Provide and Operate Our Services

Process orders, payments, and deliveries for plants and accessories
Schedule and deliver Installation & Consultancy Services
Operate account features such as order tracking and order history
Provide plant species identification and health/care recommendations

2.2 To Improve and Develop Our Services

Analyze usage trends to improve our website, app, and plant identification accuracy
Develop new features, plant varieties, and green-living content
Troubleshoot issues and maintain platform performance

2.3 Personalization

Recommend plants, accessories, or care tips suited to your space and preferences
Maintain your virtual garden and personalized plant care history

2.4 Communication

Send order confirmations, delivery updates, and service appointment reminders
Respond to your inquiries and support requests
Share care tips, seasonal advice, and updates from our Library

2.5 Marketing and Promotions

Send promotional offers, newsletters, and updates about new plants or services (where permitted by law)
Display relevant offers on our website or app

You can opt out of marketing communications at any time (see Section 7).

2.6 Legal, Compliance, and Security

Comply with applicable laws and regulations in Bangladesh
Prevent fraud, abuse, and unauthorized access to accounts
Protect our systems, users, and Services
Enforce our Terms of Service

3. How We Share Personal Information

We may share personal information in the following ways:

3.1 With Service Providers

We work with trusted third parties who help us operate our Services, such as:

Payment processors and gateways
Delivery and logistics partners
Cloud hosting and data storage providers
Analytics tools used to improve our app and plant identification models

These providers are only given the information necessary to perform their function and are required to protect it.

3.2 For Legal Reasons

We may disclose information:

To comply with a legal obligation or lawful request from authorities
To protect the rights, safety, and property of Potro, our users, or the public
To investigate fraud, abuse, or security incidents

3.3 Business Transfers

If Potro is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify users of any such change in ownership or use of personal information.

3.4 Aggregated or De-identified Data

We may share aggregated or de-identified data (for example, general trends on popular plant species) that does not identify you individually, including for research or to improve our plant identification models.

3.5 We Do Not Sell Your Personal Information

Potro will not trade, sell, rent, or exchange your personal information — including your name, email address, credit card details, or uploaded plant photos — with anyone, under any circumstance.

4. Data Retention

We retain personal information:

As long as necessary to provide our Services (e.g., maintaining your order history and virtual garden)
To comply with legal, tax, and regulatory requirements
To resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time, subject to Section 6.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Operate and secure our website and app
Remember your preferences and login sessions
Analyze usage and improve performance
Deliver relevant content and offers

You can manage or disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access and update your personal information
Request deletion of your account, order history, or uploaded photos
Object to or restrict certain processing of your information
Withdraw consent for optional features (such as plant photo uploads) at any time

You can manage most of this information directly through your account settings, or by contacting us using the details in Section 11.

7. Communications Preferences

You may receive:

Service-related communications (e.g., order confirmations, delivery updates, appointment reminders) — these are necessary for us to provide our Services
Marketing communications (optional) — newsletters, promotional offers, and Library updates

You can opt out of marketing messages at any time using the unsubscribe link in our emails or by contacting us directly.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including uploaded photos, from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes are posted indicates your acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: connect@potro.life
Hotline: (+88) 01633 241 119
Website: potro.life